1. Information We Collect

We collect information you provide directly to us when you:

• Make a booking or reservation through our website, phone, or WhatsApp
• Contact us via phone, email, or WhatsApp for inquiries
• Visit our website and interact with our booking forms
• Fill out feedback forms during or after your stay
• Subscribe to our newsletter or promotional offers

2. Types of Information Collected

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number
• Booking Information: Check-in/check-out dates, room preferences, special requests
• Payment Information: Payment method details (processed securely through payment gateways)
• Communication Data: Records of your correspondence with us
• Technical Data: IP address, browser type, device information when you visit our website

3. How We Use Your Information

We use the information we collect to:

• Process your bookings and reservations efficiently
• Communicate with you about your stay, including confirmations and updates
• Provide personalized services and meet your specific requirements
• Send you important information about changes to our services
• Improve our services and customer experience
• Comply with legal obligations and regulatory requirements
• Send promotional offers and updates (only with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted service providers who assist in our operations (payment processors, email service providers)
• Legal Requirements: When required by law, legal process, or governmental request
• Protection of Rights: To protect the rights, property, or safety of our guests, staff, or the public
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) technology for data transmission
• Encryption of sensitive information
• Regular security assessments and updates
• Limited access to personal information to authorized personnel only
• Secure storage systems with appropriate access controls

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain booking information for 5 years from the date of your last stay for tax and legal purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restrict Processing: Request restriction of processing your personal information
• Right to Object: Object to processing of your personal information
• Right to Data Portability: Request transfer of your data to another organization
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Hotel Triveni Darshan
32A, Yamuna Bank Rd, Kydganj, Prayagraj
Uttar Pradesh 211003
Phone: +91 8938008859
Email: hoteltrivenidarshan@gmail.com
Hours: 24/7 Customer Support

We will respond to your inquiry within 7 business days.

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